What should an instructor do if a student's work is lost during a quiz in AME?

If a student's work is lost during a quiz in AME, the instructor should follow these steps:

1. Confirm with the student the issue they experienced during the quiz.
2. Check if the student's answers were saved by the system by reviewing their quiz attempt in the AME platform.
3. If the answers were not saved, contact AME Support for assistance. Provide details of the student's issue and any relevant information that could help in investigating the problem.
4. AME Support may check the system logs to understand what happened and offer a solution or workaround.
5. Depending on the outcome of the investigation, discuss with the student the possibility of retaking the quiz or receiving an alternative assessment.
6. Implement any recommendations provided by AME Support to prevent similar issues in future quizzes.

It is important to act promptly to address the student's concerns and ensure fairness in the assessment process.