Instructor Support (Top FAQ's)
Phone Support
Course Materials
What steps should be taken if a student is unable to access digital course materials due to an invalid code?
If a student encounters an issue with an invalid code when trying to access digital course materials, follow these steps to resolve the issue: Confirm that the student is using the code for the correct product. Make sure you have no extra spaces taking over when you copy and paste the PIN cod...
How are test questions selected for a specific course in AME?
Test questions for a specific course in AME are carefully curated to ensure they align with the course's learning objectives and materials. Here are the steps involved in the selection process: Access to Question Banks: Professors have access to question banks that are linked to their profiles....
Professor Support
What information is needed to submit a course creation request for a new semester?
To submit a course creation request for a new semester, the professor needs to provide the following information: Course code and section number The professor's name and contact information The textbook or resource to be used for the course A copy of the course syllabus Details on chapter c...
How can a professor request an update to the test bank linked to their course?
To request an update to the test bank linked to their course, a professor should follow these steps: Identify the specific test bank version required for the course. Contact AME Support via the official support email address provided by AME Learning. In the email, clearly state the request for a...
Course Customization
How can a new course be created in AME using an existing course as a template?
The Professor has to email the request to teachersupport@amelearning.com, with the following information;1. URL or the name of the course to be used as the template2. Instructor's name3. Section number4. Course start date5. Special customization if neededOnce the course is ready the course access...
Can chapters from one volume be included in another volume for a course?
Yes. Please follow these steps: Determine which chapters from the initial volume you would like to include in the other volume. Contact AME Support at teachersupport@amelearning.com with your request, providing details about the specific chapters and volumes involved. AME Support will review ...
What steps should be taken if an instructor wants to implement a new course setup feature in AMEengage?
If a professor wants to implement a new course setup feature in AMEengage, they should follow these steps: Identify the specific feature or customization that they want to implement in their course. Contact AME Support by sending an email to the support team at teachersupport@amelearning.com. ...
Purchasing
Purchasing a unique PIN code
You will find this in the PIN card that is part of the new textbook package you purchased.Alternatively, you can purchase a PIN code without a hard copy of the textbook by itself through your campus bookstore or through our online store at www.amelearning.com/store/.
Accessing the Online Store
Visit our online store at www.amelearning.com/store/Select your institute form the drop-down list at the bottom of the page to see our products used for the courses in your instituteSelect the correct product form the list and proceed your purchase
Selecting Your Institute and PIN Code
Visit our online store at www.amelearning.com/store/Select your institute form the drop-down list at the bottom of the page to see our products used for the courses in your instituteSelect the correct product form the list and add it to your cart to proceed the purchase.
Payment and Confirmation
Final steps in the payment process using PayPal or a Credit Card and receiving transaction confirmation to the email address registered with your payment method
Course Creation
What information is needed to set up a new course?
The easiest way to create your new course is by using one of your existing courses as the master template. If you choose to do so, please provide the name or the link of the existing course.If you do not have an existing course and would like to create a course from our product master, please pro...
How can a new course be created using an existing one as a template in AME?
The Professor has to email the request to teachersupport@amelearning.com, with the following information;1. URL or the name of the course to be used as the template2. Instructor's name3. Section number4. Course start date5. Special customization if neededOnce the course is ready the course access...
Faculty Assistance
What is the process for a professor to request assistance for a student's course access issue?
To request assistance for a student's course access issue, the professor should follow these steps: The professor should email AME Support, providing the student's details and the specific access issue they are facing. Include in the email the incorrect and correct course information, if applica...
What is the process for a professor to request help with course access issues for a student?
Professor has to contact the AME Technical Support providing with the following information;1. Student name 2. Student's AME username 3. Enrolment key for the correct courseThey will move the student as requested and acknowledge the requester.
What is the process for a professor to request assistance with a student's incorrect course enrollment in AME?
To request assistance with a student's incorrect course enrollment in AME, the professor should follow these steps: The professor should contact AME Support by sending an email to the designated support address. In the email, the professor should provide the following details: The student's us...